Privacy Notice
Keeping your data safe and providing transparency is important to me and I am committed to protecting it through compliance to the General Data Protection Act 2018 (GDPA) and the Data (Use and Access) Act 2025 (DUAA).
Information Commissioner’s Office
I am a registered data controller with the Information Commissioner’s Office (ICO) and I am responsible for collecting, processing and protecting your personal information.
Contact Details
Name: Jane Ross-Wheatley
Address: Mendip Court, Upper Breach, Wells, BA5 3DG
Email: jane@janeross-wheatley.com
Mobile: 07731 937293
Registration No. ZA322551 - viewable at ico.org.uk and searching searching under the Register of Data Controllers
Privacy Notice Update
This Privacy Notice was update on 19 June 2026 and describes the types of information that may be collected from you or that you may provide when you visit janeross-wheatley.com ("this Website") and the practices for collecting, using, maintaining, protecting, and disclosing that information.
This Notice applies to information collected:
- on this Website.
- in email, text, and other electronic messages between you and this Website
Information Collection and Use
The information collected will be used for the provision of counselling service.
Under the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR) and applicable legislation, the lawful bases we rely on for processing this information are:
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We have a contractual obligation.
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We have a legal obligation.
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We have a legitimate interest.
Types of Data Collected
Data collected and stored has been defined in the following categories for ease of understanding:
Identity Data:
- Personally identifiable data i.e. first and last name, and possibly gender.
Contact Data
- Your email address and mobile/phone number to communicate with you regarding the provision of services.
Health and Wellbeing Data
- Any query or comments you have made made about your health and well-being and the circumstances leading to your enquiry.
Transaction Data
- Details about transactions you have made on this website including any information or other details you have provided in respect of your request for counselling.
Technical Data
- Details the device(s) you use to access our website including your internet protocol (IP)/ MAC address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data
- Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the page that referred you to our site and the click stream during your visit to our website, page response times and page interaction information (clicks you make on a page).
Retention of Data
I will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice.
In addition, I will retain and use your Personal Data to the extent necessary to comply with my legal obligations (for example, if I am required to retain your data to comply with applicable laws), resolve disputes, and enforce my legal agreements and policies.
If you have engaged in counselling please refer to the Counselling Privacy Notice provided the commencement of the counselling contract for the duration of the retention of your data..
Transfer of Data
Your information, including Personal Data and electronic analytical data will not be transferred to another computer, apart from to an email address as supplied by you.
Third Parties
If you arrive at this website via a link from another website, please refer to that website’s privacy policy to establish how they may use your information as I am in no way responsible for its usage of your personal information.
Links to Other Sites
This service may contain links to other sites that are not operated by me. If you click on a third party link, you will be directed to that third party’s site. I strongly advise you to review the Privacy Policy of every site you visit. I have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Website Provider
My website is hosted by Healthhosts Ltd whose website can be found at https://www.healthhosts.com
Please refer to Healthhosts privacy information to establish how they use data from visitors to this website which can be found by pasting the following link into your search bar or visiting their website to locate privacy policy towards the bottom of their site:
https://www.healthhosts.com/privacy-policy
Disclosure of Data
Legal Requirements
I may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend my rights or property.
- To prevent or investigate possible wrongdoing in connection my Service
- To protect the personal safety of users of the Service of the public
- To protect against legal liability
- With your consent
Children’s Privacy
This Service does not address anyone under the age of 16. I do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided Personal Data, please contact Jane Ross-Wheatley. If I become aware Personal Data has been collected from someone under the age of 16 without verification of parental consent, steps will be taken to remove that information.
Changes to this Privacy Policy
It is our policy to post any changes we make to this privacy notice on this page with a notice that the privacy policy has been updated on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy information to check for any changes.
Data Protection - Your Rights
You have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion of your personal data.
- Object to or restrict processing of your personal data.
- Request portability of your personal data.
- Withdraw your consent at any time where we rely on consent to process your personal data.
Data Protection Complaint Procedure
If you have any concerns about how I have handled your data, you have the statutory right to complain to the Information Commissioners Office ICO.org.uk/for-the-public or phone on 0303 123 1113,.
To raise any concern you have, you can take one of the following steps:
- Raise your concern with me directly by emailing jane@janeross-wheatley.com. I will acknowledge your complaint within 30 days and work to resolve the issue directly with you, without undue delay, and keep you informed of progress and the outcome of your complaint.
- If you are unsatisfied with my response, or if you prefer not to address it with me directly, please contact the Information Commissioner’s Office (ICO) at ico.org.uk or call their helpline on 0303 123 1113.providing them with the following details:
Data Controller: Jane Ross-Wheatley - Registration No. ZA322551
Address: Mendip Court, Wells, BA5 3DG Email: jane@janeross-wheatley.com Phone: 07731 937293
If you have any questions about this Privacy Policy, please contact me by email at info@janeross-wheatley.com or by calling 07731 937293.